EMBROIDERY FAQs

 

Do you embroider on customer-provided items?

Yes, but not right now! Drop-offs for all items except Holland Hall uniforms are currently on hold while we finish out the studio, but they are estimated to resume in August 2024. To start the process, e-mail camille@cfazel.com with a photo or link to the item you'd like embroidered. We will discuss your design and pricing. Then you can have the item shipped directly to me or mail it yourself. The item can be shipped back to you (at actual shipping cost) or made available for local pick-up.

What embroidery options are available?

I have a huge collection of high quality monograms, fonts, designs, and threads. I have "menus" available for some items, but because different fonts and designs only work in certain sizes, it is impossible for me to provide a one-size-fits-all catalog of all items. Feel free to look through my instagram or send me photos of other embroidery you like. 

How much does your embroidery cost?

My own provided personalized items will always be the best value in terms of embroidery. This is because with my own items, I have already put in the time to learn what designs will work and how best to stitch the item. With customer-provided items, I am often starting from scratch and devoting a lot of time to creating a custom design and ensuring it stitches well.

Custom embroidery prices start at $18 (typical cost for most simple, one color names and monograms) and are based on a rough formula of number of stitches and number of colors used. My goal is to provide truly bespoke designs beyond the typical commercial embroidery shop.

For baby clothing, pricing includes application of a soft layer intended cover the back of stitching and protect the baby's sensitive skin.

I have a logo I'd like embroidered on something. Can you do that?

Regular .jpg or .png image files do not translate to embroidery. I need an embroidery-format file to work from, such as a .dst or .pes. For an initial setup fee (depends on the design, usually about $25), I can send your image file to a digitizer to convert it to an embroidery file. Once that file is created, you will own it, and it can be used in that size indefinitely.

Are there any items you don't embroider on?

I cannot accept baseball caps, pillow shams, some lunchboxes, or any item that would require removal of stitches to access the back side of it. The machine can not go in tight pockets. Some materials are not conducive to machine embroidery. My maximum embroidery size is 13" x 14," but very large designs will likely require a custom file digitization.

How long is your turnaround time?

It depends on how busy I am. I typically quote 2 weeks, but often items are finished much sooner. Please let me know if you need something quickly, and I will do my best to accommodate.

What forms of payment do you accept for embroidery-only?

I accept Venmo (preferred) or many other types, including credit card, Paypal, and Apple Pay, through invoicing on my website. No cash is accepted at the physical store. Payment is requested before service.

What if an item is damaged in the embroidery process?

In the highly unlikely event that a mistake- human or machine- is made, I will reimburse you up to $50 for the cost of the item. Please do not send anything that is irreplaceable.